Terms & Conditions
OneTree Tobacco does not sell any tobacco related products to anyone under the age of 21, nor do we sell cigarettes. A copy of your government photo I.D. is required to be sent with your first order. Please email your ID to firstname.lastname@example.org. All products sold on this site are sold for personal consumption only.
You can trust that your order will be processed quickly and safely delivered. Any order received before 4pm EST will be shipped immediately next business day with the exception of Friday. Any order received after 3pm on Friday will be shipped on Monday. Orders shipped subject to availability of the product. We ship products only to the United States. We ship Mon-Fri. Our warehouse is closed on weekends and all major holidays. We guarantee our promise to uphold the most efficient and timely handling of your package. However, we cannot control the US Postal Service; therefore any problems related to the handling of your package due to the US Postal Service is out of our hands and must be directed to USPS. We ARE NOT responsible for USPS shipping delays or errors.
You may return any unopened product for a refund minus the shipping and handling charges within 14 days of receiving package. A refund may take five business to process after we receive your product. We may also charge a 20% restocking fee.
Credit Card Payments:
Address verification is required with all credit card purchases. The address you provide must add up in our address verification system with that of the card holder. If this does not match your order may be held until this is resolved or until you provide matching address.
Back Order Product:
If the product you order is on backorder you will be advised via email. Depending on the product it may take anywhere from 7-10 business days to ship product depending on availability through the manufacturer of product. We will ship out backorder product as soon as it becomes available.
Please note: We pay all applicable North Carolina Taxes include excise tax, sales and use. For the state of North Carolina. If you live outside of North Carolina, you may be responsible to pay tax in the state you reside.
Our Promise to you:
At OneTree Tobacco, we promise that all products sold to you are fresh and made from the finest qualities. We offer a price match guarantee. If you find the exact same product at a lesser cost, send us the information on the product and once lower price is confirmed we will match the price. If you are not satisfied for any reason please contact us at 1(888) 433-5847
Orders Processed in the United States only- No International Order