We just wanted to take a moment to thank you all for your past and future patronage. We truly appreciate you!
We will be implementing some changes to our company. We will be moving our physical location ( shipping and product warehouse ) from NY to NC. We hope that it’s a smooth transition but may experience a few inconveniences so we apologize in advance.
This move may impede or change the timing it takes to get your package to your location. It may also change ( increase or decrease) the cost of shipping. We ship with USPS. They calculate the cost of shipping based upon location and weight of product. We hope it doesn’t effect you too much, however we are willing to work with you to make this transition smooth and convenient.
We process, package and ship product in the fastest means possible. Our shipping policy is as follow:
Mon-Fri - Orders will ship within 24/48 hrs after receiving them.
Friday-Sunday Orders received after 2pm on Friday, in addition to the weekend will ship next business day (Monday).
We are closed on Saturday and Sunday. In addition, we close on all Federal Holidays.
Again, we truly and sincerely appreciate you all. Without you OneTree is not possible.
We strive for complete customer satisfaction and look forward to continuing servicing your tobacco needs.
If you have any questions, comments or if we can help serve you in any way we’d love to hear from you. Please email us at firstname.lastname@example.org
or call us at (888) 433-5847.
Sarah -Account Manager